Imprint
This English version is provided for convenience only. The legally binding version is the German Impressum available at https://www.bitgo.com/de/impressum/.
Information pursuant to § 5 of the German Digital Services Act (DDG)
BitGo Europe GmbH
Mainzer Landstraße 10
60325 Frankfurt am Main
Germany
Managing Directors (jointly authorised to represent the Company):
Harald Patt
Dirk Barth
Commercial Register
Local Court of Frankfurt am Main, HRB 125175
VAT ID (§ 27a UStG)
DE342267123
Legal Entity Identifier (LEI)
391200IJ3B1IP7993O16
Contact
Toll-free telephone (within Germany): +49 (0) 800 2484638
E-mail: support@bitgo.com
Group Affiliation
BitGo Europe GmbH is a wholly-owned subsidiary of BitGo Holdings, Inc. (Delaware, USA), listed on the New York Stock Exchange under the ticker symbol BTGO.
Supervisory Authority
Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108, 53117 Bonn
Marie-Curie-Straße 24–28, 60439 Frankfurt am Main, Germany
Web: https://www.bafin.de
BaFin identifiers of BitGo Europe GmbH
BaFin-ID: 50085544
Institution Number (BAK): 157322
MiCAR Licence ID: P019718018
BitGo Europe GmbH is listed in the BaFin company database and in the ESMA register of Crypto-Asset Service Providers (CASPs) pursuant to Art. 109(3) MiCAR. The Company is entitled to provide its services in all EEA Member States via the MiCAR notification procedure.
Authorisations under MiCAR (Regulation (EU) 2023/1114), Art. 59(1)(a):
Custody and administration of crypto-assets on behalf of clients (Art. 3(1)(16)(a))
Exchange of crypto-assets for funds (Art. 3(1)(16)(c))
Exchange of crypto-assets for other crypto-assets (Art. 3(1)(16)(d))
Execution of orders for crypto-assets on behalf of clients (Art. 3(1)(16)(e))
Reception and transmission of orders for crypto-assets on behalf of clients (Art. 3(1)(16)(g))
Provision of transfer services for crypto-assets on behalf of clients (Art. 3(1)(16)(j))
Authorisation under the German Banking Act (KWG):
Qualified crypto-asset custody business (Sec. 1(1a) sentence 2 no. 6 KWG)
Authorisation under the German Payment Services Supervision Act (ZAG):
Money remittance business without credit granting (Sec. 1(1) sentence 2 no. 3(c) ZAG)
Consumer Dispute Resolution
The European Commission's Online Dispute Resolution platform established under Regulation (EU) No 524/2013 was decommissioned on 20 July 2025 (Regulation (EU) 2024/3228) and is no longer available.
BitGo Europe GmbH voluntarily participates in dispute resolution proceedings before the following consumer arbitration body:
Conciliation Body at the Deutsche Bundesbank (Schlichtungsstelle bei der Deutschen Bundesbank)
P.O. Box 11 12 32, 60047 Frankfurt am Main, Germany
E-mail: schlichtung@bundesbank.de
Web: https://www.bundesbank.de/schlichtungsstelle
Customer complaints may be filed at any time via BitGo Europe GmbH's internal complaints procedure pursuant to Art. 71 MiCAR: https://www.bitgo.com/customer-complaints-procedure-bitgo-europe-gmbh/. Consumers also retain the right to address BaFin directly at any time.
Right of Withdrawal:
You have the right to withdraw from the MPA-CSA-Retail-Agreement within 14 days without giving any reason. The withdrawal period will expire 14 days after the day of conclusion of the Agreement. To exercise the right of withdrawal, you must inform us at BitGo Europe GmbH, Mainzer Landstraße 10, 60325 Frankfurt am Main, Germany, onboarding-eu@bitgo.com, of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
Effects of withdrawal: If you withdraw from the Agreement, we will reimburse any payments received from you in relation to the framework Agreement without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. This does not affect executed Transactions, for which no withdrawal right applies under § 312g(2) no. 8 BGB because their price depends on fluctuations in financial markets beyond our control that may occur within the withdrawal period.
Model Withdrawal Form
If you want to withdraw from the contract, please fill out this form and send it back.
Please return this form either by post or by e-mail to:
BitGo Europe GmbH
Mainzer Landstraße 10
60325 Frankfurt am Main
Germany
E-mail: onboarding-eu@bitgo.com
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: Framework Agreement for Crypto-Asset and Custody Services (MPA-CSA-Retail) Concluded on : ______________________
Name of consumer(s): ________________________________________________
Address of consumer(s): ________________________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)
Date: ______________________
Professional Regulations
Key applicable regulations include in particular:
Regulation (EU) 2023/1114 (MiCAR)
German Banking Act (KWG)
German Payment Services Supervision Act (ZAG)
German Anti-Money Laundering Act (GwG)
Regulation (EU) 2022/2554 (DORA)
German Securities Trading Act (WpHG), where applicable
Available at: https://www.gesetze-im-internet.de and https://eur-lex.europa.eu
Person Responsible for Editorial Content (Sec. 18(2) German Interstate Media Treaty / MStV)
Harald Patt
c/o BitGo Europe GmbH, Mainzer Landstraße 10, 60325 Frankfurt am Main
Liability Notice
BitGo Europe GmbH does not provide legal, tax or investment advice. Holding digital assets involves significant risks; values may fluctuate substantially and total loss is possible. Please refer to our Risk Notice and the respective MiCAR white papers for the crypto-assets offered.
Supervision by BaFin does not constitute an endorsement or guarantee of any particular crypto-asset or service.
You have the right to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period will expire 14 days after the day of conclusion of the Agreement. To exercise the right of withdrawal, you must inform us at BitGo Europe GmbH, Mainzer Landstraße 10, 60325 Frankfurt am Main, Germany, support@bitgo.com, of your decision to withdraw by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.
Effects of withdrawal: If you withdraw from the Agreement, we will reimburse any payments received from you in relation to the framework Agreement without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. This does not affect executed Transactions, for which no withdrawal right applies under § 312g(2) no. 8 BGB because their price depends on fluctuations in financial markets beyond our control that may occur within the withdrawal period.